Refund policy

Eligibility

• Minor variations in packaging, materials, missing serial numbers, or minor labeling errors do not automatically qualify for a refund.

• Full refunds are available for verified quality issues or significant concerns.

Request Window

• Refund or return requests must be submitted within 72 hours of delivery.

Evidence & Returns

• Clear photographic evidence of item in same conditioned as when delivered is required to initiate the refund process.

• Refunds will be fully processed only after the returned item is received and verified at our designated United States return address.

Contact

• All refund requests should be submitted via email: Support@icecoldgoldusa.com