Shipping policy

Orders are typically delivered within 5–15 business days after processing depending on the item and destination. While delays are rare, they may occur during peak periods such as holidays, natural events, warehouse capacity issues, or inventory shortages. In these very rare cases, updates about delay will be confirmed and delivery times may be extended usually no longer than 6 business days.

 

Processing & Delivery

- Orders are typically processed within 1–3 business days.

- Delivery usually takes 5–15 business days after processing, depending on the product and destination.

- Longer delays are rare but may occur during holidays, natural events, customs processing, inventory shortages, or high warehouse volume. In such cases, delivery usually takes no more than 6 additional days.

International Sourcing

- Products may ship from third-party suppliers outside the United States, including but not limited to France, Japan, Italy and China. Customers should expect international shipping terms. Shipping timeframes provided are estimates most likely to occur and are not guaranteed. We are not responsible for rare delays caused by shipping carriers, customs processing, natural events, or other circumstances beyond our control.

Tracking & Communication

- Tracking information will be provided when available.

- Customers are encouraged to contact us at any time for any questions or updates via email Support@icecoldgoldusa.com or text +1 (720) 260 4320

Refunds & Returns

Due to the nature of where our items are sourced from, some products on our website may be subject to include differences like packaging, missing serial numbers, tags, markings, alternative metal or plastic materials, or minor labeling typographical inconsistencies. By using this website, customers acknowledge that such variations do not automatically qualify an order for a refund. Customers are encouraged to contact us via email: SUPPORT@ICECOLDGOLDUSA.COM if they believe an issue is of serious concern.

If a product has a verified quality issue or other significant concern, customers may request a full refund (minus fees) provided the return request is submitted within 72 hours of delivery. Clear photographic evidence of the issue is required to initiate the return process. Items must be photographed in the same condition as when delivered. Buyers will pay for shipping costs and refunds will be fully processed only after the returned item is received and confirmed at our designated United States return address.