Terms of service

By accessing and using this website, you agree to be bound by the following Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

All products and services are offered subject to availability. We reserve the right to modify, replace, or discontinue any product, service, or content at any time without prior notice.

Prices for our products are subject to change without notice.

You agree to provide current, complete, and accurate purchase and account information for all orders placed through our store. We reserve the right to refuse or cancel any order at our discretion, including but not limited to suspected fraud, misuse, or unauthorized activity.

Orders may be fulfilled by third-party suppliers located outside of the United States, including but not limited to France, Japan, Italy and China. Shipping timeframes provided are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, natural events, or other circumstances beyond our control.

Due to the nature of how our items are sourced, some products on our website may be subject to minor differences like packaging, missing serial numbers, tags, markings, alternative metal or plastic materials, or minor labeling typographical inconsistencies. By using this website, customers acknowledge that such variations do not automatically qualify an order for a refund. Customers are encouraged to contact us via email: SUPPORT@ICECOLDGOLDUSA.COM if they believe an issue is of serious concern.

If a product has a verified quality issue or other significant concern, customers may request a full refund provided the return request is submitted within 72 hours of delivery. Clear photographic evidence of the issue is required to initiate the return process. Items must be photographed in the same condition as when delivered. Buyers will pay for shipping costs and refunds will be fully processed only after the returned item is received and confirmed at our designated United States return address.

These Terms of Service are governed by and interpreted in accordance with the laws of the United States.

We reserve the right to update or modify these Terms of Service at any time. Continued use of the website following any changes constitutes acceptance of those changes.